Question 1

How long do pallet orders to the EU usually take?

Accepted Answer

Most EU pallet lanes ship within 3–6 business days after payment clears. Remote regions may add 1–2 days.Your account manager can confirm the lane-specific SLA on your quote.

Question 2

Can you mix SKUs in a single container or truckload?

Accepted Answer

Yes. We support mixed-SKU full truckload and FCL bookings when MOQs per SKU are met. A pick sheet is generated per outbound wave.

Question 3

Where can I see tracking for my B2B order?

Accepted Answer

Tracking links appear in your order confirmation email and in the account portal once the carrier accepts the pickup scan.Multi-stop consolidations may show one master tracking ID until the final mile leg is booked.

Question 4

Which incoterms do you quote by default?

Accepted Answer

Export quotes typically reference FOB origin or EXW unless your RFQ specifies DAP/DDP requirements.Your account manager will confirm duties, insurance, and documentation on the signed quote.